Terms and Conditions
1. Introduction
Welcome to Integrity Conflict Solutions. These Terms and Conditions (“T&Cs”) govern your use of our services and outline the rights and obligations between you (“the Client”) and us (“Integrity Conflict Solutions,” “we,” or “us”). By engaging our services, you agree to comply with these T&Cs.
If you have any questions or concerns, please contact us at info@integrityconflictsolutions.co.uk.
2. Services Offered
Integrity Conflict Solutions provides professional conflict resolution services, including but not limited to:
- Conflict Resolution: Helping stakeholders address concerns, examine issues, and plan steps to resolve disputes.
- Mediation: Professional mediation services to navigate disputes and achieve the best possible outcomes.
- Organisational Ombuds Services: Acting as an independent and neutral party to help resolve conflicts or complaints efficiently.
For a full description of our services, visit our website at www.integrityconflictsolutions.co.uk.
3. Acceptance of Terms
By using our services, you confirm that you have read, understood, and agree to these T&Cs. If you do not agree, you must not use our services.
4. Client Responsibilities
To ensure the effectiveness of our services, the Client agrees to:
- Provide accurate and complete information relevant to the services being rendered.
- Actively participate in discussions, mediation sessions, and other agreed-upon processes.
- Adhere to agreed schedules and timelines.
Failure to meet these responsibilities may impact the outcomes of our services.
5. Confidentiality
All communications, discussions, and materials shared during the course of our services will be treated as confidential. We will not disclose any information to third parties without the Client’s explicit consent, except:
- When required by law.
- In cases where there is a serious risk of harm to any person or entity.
6. Fees and Payment
- Fee Structure: Our fees are outlined in the service agreement provided to the Client before the commencement of services.
- Payment Terms: Payments are due as per the agreed schedule. Late payments may incur additional charges.
- Refund Policy: Refunds are only available for unused services, subject to review on a case-by-case basis.
7. Limitation of Liability
Integrity Conflict Solutions will not be held liable for any damages, losses, or decisions made by the Client or third parties during or after the use of our services. Our liability is limited to the fees paid for the specific services provided.
8. Dispute Resolution
- Governing Law: These T&Cs are governed by the laws of England and Wales.
- Dispute Resolution Process: In the event of a dispute, both parties agree to resolve the matter through mediation before pursuing legal action.
9. Amendments
Integrity Conflict Solutions reserves the right to update or amend these T&Cs at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
For any questions, concerns, or requests, please contact us at:
- Phone: 01727 818262
- Email: info@integrityconflictsolutions.co.uk
11. Entire Agreement
These T&Cs constitute the entire agreement between the Client and Integrity Conflict Solutions, superseding any prior agreements or understandings.
12. Severability
If any provision of these T&Cs is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
13. Waiver
Failure by Integrity Conflict Solutions to enforce any provision of these T&Cs does not constitute a waiver of that provision.
14. Third-Party Rights
These T&Cs do not confer any rights to third parties under the Contracts (Rights of Third Parties) Act 1999.
15. Termination
Either party may terminate the agreement with prior written notice. The Client is responsible for payment of any services rendered up to the date of termination.
